Being stranded without your car keys can be a difficult process. What if, you actually knew someone that you can trust, someone that can be there for you when you get stuck? We often don’t think about it but our day is full of surprises! One time I come back from a walk and I discovered that my car keys are gone; I had no one to help me in this situation. I tried to call couple of locksmith companies and I didn’t know who to trust. My advice is to deal with a locksmith service that can give you some company profile and show professionalism on site.
Many automotive locksmiths promise professional service and over 20 years’ experience when automotive makers change their lock systems every 3-6 years approximately depending on the mark. Which means that your experience is 0 when approaching a new key system, the professionalism is more about tech savviness and performance. You need to have an experienced automotive locksmith who knows how to operate on cars, handle gentle parts and make sure not to damage wires while working on your ignition repair or lost car key replacement.
Many locksmith technicians come to work in this field unprepared and poorly trained. You are paying hundreds of dollars for the work and sometimes you feel you have been taken advantage of. Customer service is above and beyond for an automotive locksmith technician and his approach to customers should be very different than any other service provider. Being on lost car key emergencies calls taught me that customers tend to be very nervous and sensitive during events like losing their car keys. Therefore, it’s best to defuse the stress and the frustration with a smile and perhaps a compliment to make your customer feel that his/her service technician is not here to take advantage and this whole emergency lost car key situation is about to be solved in a short matter of time.